Frequently asked questions

Purchase

Where can I buy OFF Indel B fridges and air conditioners?

  • For the moment the online shop is available only for customers in the continental US.

Payment

What forms of payment are accepted?

  • You can pay with credit card, Visa, Mastercard, Amex and Discover. We also offer the Shop Pay option.

When is it going to be debited my credit card?

  • When you buy the product we block the amount on your credit card, we then debit it the day of shipment.

Are financing or payment plan options available for purchase?

  • Yes, we offer installment payment options with Shop Pay. You can discover the various options available directly on our dedicated website or at checkout.

Shipment

How long does it take to receive the product purchased?

  • Usually, we prepare boxes for shipping in a couple of days. It then depends on the logistic carrier; usually it takes between 3/5 days to receive the goods. We will send you an email with the tracking information once the shipment is created.
How much are the shipping costs?
  • Shipping costs are based on the item ordered.

Product Return

Can I return the product?

  • Yes, you have 14 days from the receipt of your campervan fridge or air conditioner to return it. Before shipping back the goods we kindly ask you to send an e-mail to infous@indelb.com for a return authorization number. We remind you will have to pay for shipment and a 5% restocking fee may apply.

Customer Service

For all the inquiries please contact us at infous@indelb.com.

General Product Questions

What is the average lifespan of an OFF refrigerator?
 
The average lifespan of a refrigerator depends on various factors, including the model and daily usage. Generally, a well-maintained refrigerator can last between 10 to 15 years. However, we have customers who have used our vehicle refrigerators for over 30 years! The quality of our products is so highly appreciated that when it comes time for a replacement, customers come back to us.
 
How quiet are OFF refrigerators?

Modern refrigerators are designed to be as quiet as possible. The noise level can vary depending on the model, but in general, it is minimal and does not disturb the peace. Many years ago, compressor technology was synonymous with noise. Today, thanks to the technological advancements of OFF Indel B, you can enjoy quiet nights even in small spaces like a van cabin. The SLIM range models, with the Silent Night option, optimize compressor cooling cycles, ensuring very low noise levels without compromising performance.

What is the typical energy consumption of a refrigerator?

Each refrigerator is designed to stay on and maintain a constant temperature to keep food safely preserved. Energy consumption varies depending on the model and is influenced by the product's design and structure. Good insulation and proper installation are essential to reduce energy consumption. For example, the average energy consumption of our 12-24V refrigerators is 0.324 kWh/24h. It is important to choose a model by checking the declared consumption without sacrificing convenience and internal space.

Do you offer customer support for troubleshooting and repairs?

Yes, we offer dedicated customer support for troubleshooting and repairs. Our team of experts is always available to help you resolve any issues and ensure your refrigerator functions correctly. You can contact us through our website or by calling our customer service. Reach out to Customer Support here.
 
How does an OFF refrigerator perform in extreme temperatures?

Not everyone knows that refrigerators are designed to operate in specific climate classes, which determine the optimal ambient temperatures for their operation. The OFF Indel B range belongs to the ST (Sub Tropical) class, effectively operating between 60.8°F and 100.4°F. Exceptionally, the SLIM70 and SLIM90 models belong to the T (Tropical) class, functioning perfectly between 60.8°F and 109.4°F. This makes them ideal for extreme temperature conditions.
 
Can you put a normal fridge in a campervan or RV?

Traditional household fridges or mini fridges are not designed for the vibrations and power constraints of campervans and RVs. Camper fridges, like those from OFF, are specifically engineered for mobile use, featuring robust construction and 12v power compatibility.

What's the best campervan fridge?

Determining the best fridge depends on your individual needs. OFF Indel B offers a range of installation and portable fridges that are extremely reliable and energy-efficient. Consider factors such as size, power consumption, and additional features like freezer compartments to find the best fit for your requirements.

Why is my campervan fridge not working?

There could be several reasons why your campervan fridge is not working. Check the following:

  • Power Connection: Ensure the fridge is properly connected to a 12v power source.
  • Fuse: Check the fuse to see if it's blown and replace it if necessary.
  • Temperature Setting: Verify that the temperature setting is appropriate for your needs.
  • Ventilation: Ensure proper ventilation around the fridge to prevent overheating.
  • Insulation: Check the insulation of the fridge to maintain the desired temperature efficiently.
  • Technical Issues: If problems persist, contact our customer support for assistance.

How does a 12v fridge work?

A 12v campervan fridge uses the vehicle's electrical system to power a compressor, and it’s built to withstand the jolts and movement of life on the road. It uses less power than a traditional home fridge but offers the same temperature range. OFF is a pioneer of this compressor cooling technology!

Campervan fridge vs cooler box - which one is better?

Compressor fridges for vans and RVs offer consistent cooling and can operate on 12v power. They are more suitable for longer trips and provide better temperature control. While cooler boxes are a lower budget option, they rely on ice and may not maintain a constant temperature as efficiently. This makes them better suited for shorter journeys or occasional use. If you live on the road or travel for longer periods of time, a 12v fridge is an efficient choice that allows you to enjoy fresh food wherever you are.

How do I install a campervan air conditioner?

Installing a campervan air conditioner involves the following steps:

  • Choose a Suitable Location: Select a location that provides efficient air distribution. Our Plein-Aircon 12 Volt Air Conditioner requires a 400x400mm cutout.
  • Power Connection: Connect the air conditioner to the campervan's power supply. OFF’s campervan air conditioner is powered by the auxiliary battery only, so you don’t need to nstallinverters or generators.
  • Ventilation: Ensure proper ventilation for the unit, both for intake and exhaust.
  • Secure Installation: Mount the air conditioner securely to prevent movement during travel.

See our Product Guide for further information.